Overview: The Customer Service & Dispatch Coordinator is responsible for managing daily operations related to customer communication, service scheduling, administrative duties, and lead management. The ideal candidate will have strong organizational and interpersonal skills, attention to detail, and proficiency with ServiceTitan and related administrative tools.

Key Responsibilities:

Daily Responsibilities:

• Handling Inbound Calls:
  • Manage all incoming customer calls professionally and promptly.
  • Classify and log calls accurately within ServiceTitan.
• Job Scheduling and Management:
  • Book service appointments in ServiceTitan.
  • Edit service appointments in ServiceTitan.
  • Regularly review and optimize daily job schedules in ServiceTitan.
• Administrative Duties:
  • Process and manage invoicing and payment collections through ServiceTitan.
  • Email required documents directly from ServiceTitan.
  • Send and track documents requiring e-signatures.

Weekly Responsibilities:

• Lead Management:
  • Dispute invalid or inaccurate leads via designated pay-per-lead (PPL) platforms.
• Affiliate Program Oversight:
  • Manage and maintain affiliate relationships, ensuring accurate tracking and reporting.

Monthly Responsibilities:

• Review Management:
  • Track and manage incentives related to Google Reviews to maintain and enhance the company's online reputation.
• System Updates:
  • Regularly update operational information within Ninety.io, ensuring tasks and projects remain current.

Required Qualifications:

• Experience in customer service, dispatch, or related administrative roles.
• Proficiency with ServiceTitan software.
• Excellent communication, organizational, and multitasking abilities.
• Detail-oriented with a focus on accuracy and efficiency.

Preferred Qualifications: